AlignSync Solutions

Today’s CIO is expected to understand the company’s core business lines and
provide services to end users that enhance the company’s growth and profitability.
In order to fulfill these requirements a CIO must understand the various business
lines being supported, align IT processes to support the business needs,
synchronize the IT systems to measure the impact, and provide data to substantiate
the value. Typically IT organizations have not staffed resources with experience to
collect, articulate, and deliver the information required to meet this need.

The savvy CIO is looking for partnerships that can help bridge the gap of
understanding between core business goals and IT infrastructure issues while still
providing solutions to address end users expectations. In many cases the CIO is
finding the vendor community to be equally challenged with articulating the value and
impact their service and/or product offers the IT department for the business lines.

AlignSync builds its business on understanding the needs of today’s CIO by
providing a roadmap to help the CIO bridge the gap of understanding while
effectively minimizing and managing disruptions to business operations caused by
IT infrastructure problems. Through the AlignSync consulting service, the CIO can
now solve business and technical problems with a single solution. AlignSync offers
clients a professional consulting offering that will provide the client with a high impact
solution that addresses and maps the impact to the overall business – not just the
daily IT challenges.

With tight budgets and reduced
headcount, IT organizations need
projects that control costs yet offer a
quick and measurable return. AlignSync
recognizes the business challenges
and has built our company based on
delivering a high quality consulting
engagement while controlling costs and
minimizing time to value. AlignSync
solutions (based on integration into ITIL
processes) are designed to deliver
services based on customer business
and strategic operational objectives,
requirements, needs, and desired
outcomes; repeatable, high quality
processes enabled by customized,
configurable tools; and, a collaborative
Team of highly skilled and experienced
multi-disciplined members. Results -
minimized engagements with
maximized return.

To effectively implement its solutions, AlignSync utilizes a five
phase solution approach – Discover and Design
(Understanding Business and IT needs), Implement
(Implementing tools and processes), and Manage and
Improve (assuring Business and Quality management). A
training element is included to assist clients with evaluating and
understanding how to interpret the information collected from
the process and make business decisions to provide a
continuous improvement cycle. The methodology is supported
by customized tools, and adaptable, defined ITIL service
management and support processes, created to ensure rapid,
efficient engagements that measurably provide customer
value. Each phase is instrumented to provide data for
monitoring and managing performance quality during each
engagement. To enable and ensure Continuous Improvement,
the foundation element for the AlignSync Methodology, the
performance data from each engagement is aggregated into a
performance database that is periodically analyzed for
potential incremental and breakthrough improvements of
AlignSync’s methodology, operational processes, tools, and
resources.