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Aligning Processes... Synchronizing Systems |
PLEASANTON, CA - AUGUST 16, 2006 - AlarmPoint Systems announced today that AlignSync LLC has joined its Connect partner program to represent AlarmPoint products for use in IT systems management, business continuity planning and crisis communications to organizations in the Pennsylvania and Washington D.C. areas.. "AlignSync first consulted AlarmPoint Systems to find an automated solution that addressed the reactive problems faced by its IT clients – the rising stream of critical events was time-intensive while accountability for assignment and restoration was a real problem," noted Troy McAlpin, CEO of AlarmPoint Systems. "AlignSync discovered that AlarmPoint could solve the event notification and resolution needs of its manufacturing, banking and government customers -- although critical events are not limited to the data center – they can be technology incidents, disasters or other crises." Because AlignSync currently focuses on improving IT performance delivery, the connection to automated event notification and resolution on the AlarmPoint platform is a natural extension of working with customers to eliminate human errors, inadequate alerting and data inaccuracies in slow, manual resolution efforts. Containing the cost of an IT infrastructure outage requires finding more efficient ways to speed the resolution process, and as IT staff increasingly adopts more mobile communications, AlignSync will offer its customers the ability to manage the complexity of contact and device details related to critical event management. "AlarmPoint strengthens AlignSync’s ability to improve business service and decrease costs to our clients. Automating event resolution through a centralized notification system is a key offering to our IT clients that operate with multiple, disparate systems where alerts overload and annoy people but don’t solve much", noted Charla Michalojko, President and CEO of AlignSync, LLC. "Our clients will certainly benefit from AlarmPoint’s ability to focus on the people associated with curing critical incidents, to eliminate the error-prone job of manual dispatch, and to ultimately simplify and speed resolution." About AlignSync LLC AlignSync, LLC is a solution provider that specializes in offering IT infrastructure solutions designed to align IT processes with business needs, synchronize IT systems, and ensure compliance in a comprehensive network and systems management environment. AlignSync assists organizations in aligning, managing, and reporting IT business services delivery performance based on business strategic and operational objectives, requirements, needs, and desired outcomes. AlignSync delivers its service solutions through tightly focused engagements that quickly provide impact through the use of its own proprietary five phase methodology tools and adaptable, defined ITIL service management and support processes. Solutions focus on Compliance, Configuration and Change Management, Performance Management, Incident & Problem Management, and Decision/Reporting Management. AlignSync also has a practice focused specifically on Disaster Recovery and Business Continuity Planning. About AlarmPoint AlarmPoint is an enterprise-wide notification and event resolution platform that centralizes all system events through easily scalable, repeatable processes. The AlarmPoint product suite is built to automate event resolution by managing to the needs of today’s mobile workforce – roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. Designed to filter, suppress and enrich important events, route those events to the right person on any communication device and give the person the ability to solve, escalate or enlist others to resolve, AlarmPoint bridges the gap between business-critical IT services and relevant human resources. About AlarmPoint Systems Founded in 2000, AlarmPoint Systems enables leading enterprises to maximize their investment in IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships such as HP, BMC and IBM, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Consumers Energy, Deutsche Bank, McKesson, and the U.S. Treasury. AlarmPoint Systems is headquartered in Pleasanton, California with European operations based in Richmond, Surrey, U.K. |
AlarmPoint Systems Adds New Reseller in Washington DC and Pennsylvania Areas AlignSync to combine its five phase IT performance delivery methodologies with enterprise-class event notification and resolution capabilities in AlarmPoint platform |