Performance Management

IT Performance can be a complex environment to manage even with the strongest systems in place.  In most customer environments, IT management has chosen (or are upgrading existing systems) vendors that offer a suite of products to measure and manage the performance of the operation.  The environment can include components including LANs/WANs, network devices, systems, databases, applications, etc..  Then coupled with specialized tools that focus on configurations,  health and performance of these systems, the IT systems can alert resources when the systems are experiencing problems or shut down. 

But even with all of these sophisticated systems in place, problem many not be resolved in a timely manner.  And with reductions in staff and resources, IT needs more effective systems and processes to manage the environment back to health more quickly.  The performance questions to ask are:

• Have you ever had a problem go unresolved for several days?
• Do you ever have a large number of open tickets at the end of the month, but the work was already completed?
• Have you ever paid a penalty because an SLA was breached?
• Do customers (internal or external) complain that it takes too long to resolve problems?
• Is your IT team excessively stressed due to a smaller number of staff with more work?
• Do any problems get escalated to the wrong resources, or to someone who is actually on vacation?
• Have you chosen not to integrate your Network Management with your Help Desk because you don't want to have to involve the Help Desk Analyst in order to escalate?
• Have you ever experienced a significant outage that cost the company a large amount of money and credibility for the IT department?

AlignSync has highly skilled Enterprise Management Systems experts skilled across a wide range of vendor platforms and systems, and are trained in ITIL Best Practices to help customers resolve problems like these through:

1. Cohesive integrations between systems
2. Refined operational processes
3. Automated alert processes and systems that insure the problem is tracked through resolution
4. Comprehensive reporting designed to reflect the environment as it exists AND provide future projections to manage problems before they occur