Decision/Reporting Management

The key to managing an IT environment and providing a strong service for the company/agency is effective reporting. It is critical to have reporting to support both tactical AND strategic business needs. AlignSync’s Decision/Reporting Management service takes into account both business and IT needs and helps customers implement and manage reporting required for the CIO, IT Management, and IT Analysts to deliver effective and actionable information for the business. Reports include daily and monthly performance reporting of all monitored devices, port and circuit metrics, regular reporting of all Incident and problem Management tickets, monthly reporting on service levels, quarterly executive reporting for business decision analysis across the enterprise, and a dashboard for the CIO to view top issues and recommendations for continuous improvement. AlignSync trains the IT staff on the creation and delivery of monthly and quarterly reporting and decision analysis. Additionally, in-depth management training is completed to assist executive staff with service level expectations, reports, analysis, decision analysis, and executive level presentations of service achievements and future decision recommendations.

CIO Reporting

CIO's have two specific needs reporting needs to support:  1) analyzed reporting to support decision-making, and 2) business reporting to reflect the service IT is providing in support of the business goals and objectives.  But with most reporting CIO's have today, the reporting remains IT performance-oriented with a gap in the analytical and business information.  Analysis, interpretation and delivery preparation are mostly a manual effort.

AlignSync's CIO reporting service offers the following:

• Evaluate present reporting systems across all platforms in the IT Infrastructure
• Comprehend the gaps in reporting needed to make effective decisions
• Financial and performance impact metrics
• Provide a Monthly Scorecard for the CIO showing performance measurements and improvements by Service Area
• Provide a Quarterly Executive Report designed for an CIO and CFO level presentation that includes:
  • Executive Level comparative performance information by Service Area
  • Top 5 Issues and the resolutions
  • Top 5 Watch List (future investments)
  • Steps take to improve the operational environment during the quarter

IT Management Reporting

The IT Management Team looks at reporting from a more tactical view by group.  While the detailed information has value, the IT Managers seek avenues to convert the detailed information into actionable information for decision-making within their domain of responsibility.  Additionally, the IT Manager is held accountable for converting the detailed data into decision-support information for budget requests, make operational changes, and understand operational outage impacts.

AlignSync's IT Management  reporting service offers the following:

• Evaluate present reporting systems across the IT Infrastructure area of responsibility
• Comprehend the gaps in reporting needed to make effective decisions
• Operational impact metrics
• Provide a Monthly Departmental Scorecard for the IT Management showing performance measurements and improvements

• Provide a Quarterly IT Management Departmental Report designed for each manager to view trending and make decisions for oprational improvements:

  • Management Level comparative performance information
  • Steps take to improve the operational environment during the quarter